Refund Policy

At MM Jewelry, we take pride in delivering high-quality pieces you’ll love. If something isn’t right, we’re here to make it right.

Eligibility for Refunds

We offer refunds or replacements only in the following cases:

• The item you received is damaged
• The item is different from what you ordered

Reporting an Issue

If your order meets the above conditions, please contact us within 48 hours of delivery.

To process your request, include:

• Your order number
• Clear photos or videos showing the issue

Resolution Options

Once your claim is reviewed and approved, we will offer one of the following:

• Full refund, or
• Free replacement (based on your preference and product availability)

Important Notes

• Items must be unused and in original condition
• We do not accept refunds for:
  • Change of mind
  • Incorrect size selection
  • Minor variations in color due to lighting or screen differences

Processing Time

• Refunds are processed within 5–7 business days after approval
• Depending on your payment provider, it may take additional time to reflect in your account